Top 5 Ways to Communicate with Customers While Telecommuting
Research and studies indicate that one of the biggest reasons for losing clients is ineffective communication. And we all know that poor communication can lead to a negative experience. If you are telecommuting, chances are that ensuring robust communication is even more challenging for you.
Whilst telecommuting, effective communication becomes even more vital to build trust, share information, and retain business. Your clients and your manager expect clarity, prompt responses, and valid information. The opportunity to work remotely doesn’t mean that communication will be stifled. Instead, it has to be enhanced, real, and meaningful.
Even if you have minimal contact with the customers and their queries are as simple as good internet rates, make it a priority and connect. To optimize your efforts regarding the flow of communication, here are some channels to keep your virtual doors open.
5 Ways for Robust Communication during Telecommuting
- Hold Videoconferences.
- Leverage Social Media.
- Pick Up the Phone and Dial.
- Use Email.
- Live Chat/Instant Messaging
During the coronavirus pandemic, people were forced to telecommute, and videoconferencing emerged as a new way of communication. Apps such as Zoom Cloud Meetings, Skype, Hangouts Meet, Cisco Webex Meetings, and others experienced a massive uptick in usage worldwide.
These apps surged to the popularity and for people who telecommute on a frequent basis; they are still relevant and useful. You can schedule your video calls and meeting using these apps ahead of time. You can launch them using calendar apps. Moreover, these apps also enable waiting rooms for clients to join your scheduled calls before you start hosting.
Furthermore, you can protect calls using passwords. The number of participants can be many. These platforms are easy to use even for people who are not very tech-savvy. All they need a single click on the link you send them and they are good to go.
Leverage Social Media
Social networking forums, if leveraged well, can serve as excellent communication tools. They allow you to get in touch with your customers directly. You can ensure immediate interaction especially if your customers have questions, which need to be addressed.
Social media platforms such as Facebook, Twitter, LinkedIn, and Instagram can immensely help businesses to be more approachable to their customers. Moreover, you can elevate the quality of your customer service by using these forums.
Moreover, be creative with these social networking sites. For instance, you can tag a customer in an enlightening post if they have a relevant concern. The mere gesture of tagging has a personalized touch to it and the customers will appreciate it. This is just one example. You can improvise your own ways of communicating effectively. Using these sites right can lead to greater brand exposure and awareness.
Pick Up the Phone and Dial
Sounds old school? It shouldn’t matter as long as it gets the job done. Everyone owns a smartphone and if your customers are located in a different country, you can take advantage of smartphone apps such as FaceTime, WhatsApp, Skype, and others for effective communication.
Moreover, in addition to smartphones, cloud-based tools such as office suites and VoIP phones are also quite popular. Whether you are hired by a multinational enterprise or it is a solo operation, you can benefit from cloud-based phone systems. Since they are connected to the internet, they offer advanced features and secure networks.
Lastly, cloud-based phones are cost-effective and for those who have to make tons of calls, you can save massively on your phone bills.
Email is a slightly formal mode of communication. And that makes it just right when it comes to communicating with your clients as well as employers. While telecommuting, make sure you stay connected and acknowledge your emails regularly.
Moreover, it’s convenient for both, yourself and your clients, to define your working hours. That way, your clients will know when to expect the answers to their emails. Remote workers usually prefer communicating with their supervisors and management via emails. And they can do the same with their clients too.
Lastly, among other work management tools, emailing is one of the oldest, and people are quite enlightened about how to use it.
Live Chat/Instant Messaging
From the customers’ perspective, the last thing they would want would be to put on hold when they call you. And it gets tricky because you can’t make yourself available 24/7. That’s where live chat or instant messaging comes into play.
Live chat is a highly useful and incredibly productive function for telecommuters. You can send quick answers to the queries of your customers in real-time. And again, you can send automated messages to them about your active hours and availability if they send you a message while you are off work.
You may be a customer service rep addressing a query about the Charter service map. Or your customer may want to place a quick order. Know that instant messaging can make them feel that you are available.